Refund policy

Return & Refund Policy
At Skylet, your satisfaction is important to us. If you’re not completely happy with your purchase, we’re here to help.

Returns
We accept returns within 30 days of delivery. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Certain items such as clearance items, gift cards, or items marked as final sale are not eligible for returns.

How to Initiate a Return
To start a return, please contact us at support.skylet@gmail.com with your order number and reason for return. Our support team will guide you through the process.

Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original method of payment within 5–7 business days.

Shipping Costs
Original shipping costs are non-refundable.
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos, and we will resolve the issue promptly.

Exchanges
We currently do not offer direct exchanges. If you need a different item, please return your order and place a new one.

Contact Us
If you have any questions about our Return & Refund Policy, please contact us support@skylet.online.